Dutch Speaking Customer Support Representative

Workplace Model: Fully Virtual (Restricted solely to candidates currently residing in Portugal)

Our team is expanding, and we are recruiting a specialized group of fluent Dutch speakers to represent a major international leader in digital payment systems.

Enjoy complete remote freedom. From a quiet village in the Azores to the center of Lisbon, you can work from any physical home address across Portugal. In this role as a Fintech Support Consultant, your impact reaches far beyond basic customer service—you will serve as a premier representative, offering high-level assistance and insights within the dynamic digital banking industry.

Primary Duties & Operational Workflow

In your role as a Remote Financial Solutions Representative, your daily activities will focus on:

• Omnichannel Engagement: Resolving incoming customer inquiries promptly across telephone, email, and instant messaging tools.
• Critical Problem Solving: Investigating complex issues concerning user security, payment processing errors, and line-item billing inquiries.
• User Onboarding & Guidance: Assisting clients as they navigate our global payment portals and mobile applications with clear, step-by-step direction.
• Fiscal Security Tasks: Handling confidential processes—including payment disputes, statement adjustments, and potential fraud alerts—with strict accuracy and discretion.
• System Documentation: Logging thorough records of all customer interactions and transferring critical files to specialized internal departments.
• Compliance & Updates: Attending team meetings to remain up to date on software features and shifting international banking standards.

Applicant Profile & Core Qualifications

We are searching for self-directed individuals capable of running their own home workspace while consistently meeting high standards.

Language & Residency Criteria

• Dutch: Fluent or near-fluent mastery (C1 level minimum) in both written and verbal communication.
• English: Strong professional proficiency (B2 level minimum) for internal updates, documentation, and training sessions.
• Employment Rights: Physical residence within Portugal and valid, unrestricted EU work authorization.

Core Skills & Technical Aptitude

• Self-Governance: Exceptional organization and personal accountability needed to succeed in an autonomous, home-based setting.
• Structured Communication: Ability to break down intricate financial ideas into simple, easily digestible explanations.
• Technical Proficiency: Comfortable navigating online financial applications, client dashboards, and cloud-based software.

Remote Perks & Benefits Package

We supply the equipment; you bring the skill. Our remote employment package includes:

• Total Regional Flexibility: A stable, long-term position operated completely from your home in mainland Portugal or its island regions.
• Provided Hardware Setup: A complete corporate tech kit—featuring a high-performance laptop and audio headset—delivered straight to your home before day one.
• Competitive Earnings: A dependable, fixed monthly base salary augmented by monthly performance-driven cash rewards.
• Immediate Coverage: Full private health and life insurance policies active from your very first day on contract.
• Professional Progression: Continuous mentorship and clear advancement opportunities leading toward management, quality assurance, or advanced fintech specialist roles.

How to Submit Your Application

Ready to embark on a remote career in digital finance? Click "Apply Now" to submit your current English CV and begin the initial screening phase!