Dutch speaking customer support specialist

Your job:

• Support Specialists provides support to customer’s online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).

• The Specialist will be handling very sensitive customer and client information, having to follow the standard PCI and GDPR policies;

• You will be responsible for interacting with customers, Carriers/Couriers, financial institutions, other CSR’s, and other internal departments.

• There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.

• The Specialist will be required to quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base.

• All Specialists are expected to be team orientated, combining efforts in achieving the project’s goals.