Dutch/Flemish-Speaking Customer Care Specialist | Automotive

Job Description

We are seeking Dutch/Flemish-speaking Customer Care Specialists to join an automotive after-sales project based in Lisbon, Portugal.
In this role, you will support customers across European markets with general inquiries, vehicle recall campaigns, and after-sales cases, taking ownership of each request from first contact through to full resolution.

Your Role

• Handle customer inquiries via phone, email, and digital channels, providing clear and professional assistance.
  
• Manage customer support cases end-to-end from initial contact to resolution.
  
• Provide guidance and up-to-date information regarding vehicle recalls and after-sales services.
  
• Accurately document customer interactions and update case records in internal management systems.
  
• Ensure every interaction delivers a positive, high-quality customer experience.
  
• Maintain consistent adherence to established service level agreements and quality standards.
  

Your Qualifications

• Native or fluent Dutch / Flemish (C1/C2 level).
  
• Solid working knowledge of English (B2/C1 level or above).
  
• Strong communication, active listening, and problem-solving skills.
  
• Customer-centric mindset with a strong solution-oriented approach.
  
• Good computer literacy and adaptability to web-based tools.
  
• Previous experience in customer service, retail, or contact center environments is considered a strong advantage.
  

The Offer

• Location: Lisbon, Portugal (Sete Rios area).
  
• Schedule: Full-time, flexible shifts within operating hours (Monday–Saturday, 07:00–22:00).
  
• Compensation: Competitive base salary paid over 14 months, plus performance bonuses, language allowances, daily meal allowances, and attractive signing bonus incentives.
  
• Training: Paid professional training and continuous on-the-job support.
  
• Environment: Vibrant, international, and multicultural workplace.
  
• Development: Long-term career development opportunities within a global organization.