Dutch/Flemish-Speaking Customer Support Trainer

Dutch/Flemish-Speaking Customer Support Trainer – (Lisbon Office)

Are you an experienced Dutch or Flemish-speaking trainer, coach, or senior support specialist with a passion for adult learning, onboarding, and organizational development? We are seeking an energetic and dynamic Customer Support Trainer to join our team on-site at our modern office hub in Lisbon, Portugal.
In this role, you will design, deliver, and continuously refine training programs for our Dutch- and Flemish-speaking customer service teams, ensuring new hires are equipped to deliver exceptional service and existing agents remain up to date on product updates and operational workflows.

The Role

• Training Delivery & Facilitation: Lead engaging, interactive classroom and virtual training modules for new Dutch/Flemish hires, covering product knowledge, soft skills, CRM tool navigation, and policy compliance.
  
• Instructional Design: Adapt global training materials, localized content, and e-learning modules into tailored Dutch/Flemish training resources.
  
• Onboarding & Nesting Support: Oversee new agents through their initial nesting period, conducting real-time floor support, call shadowing, and skill evaluations to ensure smooth operational handoffs.
  
• Performance Analysis & Gap Identification: Partner closely with Quality Analysts and Team Leaders to identify performance bottlenecks, conducting targeted refresher workshops and 1-on-1 coaching interventions.
  
• Continuous Improvement: Maintain and update knowledge base articles, training manuals, and assessment quizzes to reflect platform updates and procedural changes.
  

Working Model & Location

• Location: Lisbon, Portugal.
  
• Work Model: Full-time, 100% on-site role in a state-of-the-art office hub.
  
• Relocation: No relocation package provided. Candidates must already reside in Portugal or possess full local authorization to work without relocation assistance.
  

What We Offer

• Salary: Highly competitive base salary tailored to specialist training profiles in Portugal.
  
• Benefits: Private health and dental insurance, meal allowance vouchers, and continuous professional growth pathways.
  
• Workplace Perks: Central Lisbon office location equipped with modern learning facilities, team lounge areas, free coffee/refreshments, and corporate wellness initiatives.
  
• Career Growth: Progression opportunities into Instructional Design, Training Management, or Operational Leadership.
  

Requirements

• Language Skills: Native or Near-Native proficiency in Dutch or Flemish (C1/C2) with excellent professional English (B2/C1) for global alignment and reporting.
  
• Legal Status: Must hold valid Portuguese Work/Residence Permit (active NIF and NISS ready).
  
• Experience: 1+ years of experience in training, learning & development (L&D), onboarding, or senior coaching within a customer support, contact center, or shared service environment.
  
• Facilitation Skills: Exceptional presentation, communication, and classroom management abilities; skilled at breaking down complex processes for adult learners.
  
• Technical Proficiency: Experience with Learning Management Systems (LMS), CRM platforms (e.g., Salesforce, Zendesk), and authoring tools is highly advantageous.
  

Ready to inspire and develop top-tier customer service teams in Lisbon? Submit your CV in English, Dutch, or Flemish today!