Dutch-Speaking Betting App Support

Dutch-Speaking Betting App Support

Location: Lisbon, Portugal

Onsite position — Relocation required

Introduction

We are hiring a Dutch-Speaking Betting App Support Specialist to join a leading global sports betting platform team in Lisbon, Portugal. In this role, youll engage with users across multiple channels, providing excellent support on app usage, account issues, and general customer inquiries. This position is perfect for individuals who enjoy working with customers and have an interest in sports and digital platforms.

Relocation is required for this role. A full relocation package is included, covering flight tickets, hotel accommodation, and relocation assistance.
Candidates must have an EU passport or a valid work permit for Portugal.

Responsibilities

• Handle customer support via inbound calls, live chat, email, and social media
• Assist users with account setup, login issues, payments, and navigation of the betting platform

• Troubleshoot technical issues and escalate when necessary

• Deliver prompt and accurate solutions to ensure a smooth customer experience

• Build rapport through empathetic and clear communication

• Share customer insights with the team to improve processes

Requirements

• Native-level Dutch (C2) and good English communication skills (B2+)

• Minimum 6 months of experience in customer service

• Strong communication and multitasking abilities

• Tech-savvy with the ability to learn digital tools quickly

• Interest in sports and digital applications

• Flexibility to work rotational shifts

What We Offer

• Competitive salary and performance-based incentives

• Full relocation package (flight, hotel, and assistance)

• Modern office environment and diverse team culture

• Opportunity to grow and develop within a global organization

Ready to Join?

If you are passionate about customer support and fluent in Dutch, and ready to relocate to Lisbon, Portugal, wed love to hear from you!