Dutch-Speaking Betting App Support Specialist

Dutch-Speaking Betting App Support Specialist

Location: Lisbon, Portugal (On-site) Language: Dutch (fluent) + English Employment Type: Full-time, On-site

About the Role

We are looking for an enthusiastic and customer-focused Dutch-Speaking Betting App Support Specialist to join a fast-paced and dynamic international team in Lisbon, Portugal. In this role, you will be the primary point of contact for Dutch-speaking users of a leading betting application, helping them navigate the platform, resolve issues, and ensuring they enjoy a seamless and positive experience.

Key Responsibilities

• Handle inbound customer contacts via phone, email, and/or live chat from Dutch-speaking betting app users
• Assist customers with account-related queries, technical issues, deposits, withdrawals, and general platform navigation
• Investigate and resolve customer complaints promptly and professionally
• Escalate complex or sensitive cases to the relevant internal teams where necessary
• Ensure full adherence to responsible gambling guidelines and company compliance policies
• Accurately record all customer interactions and resolutions in the CRM system
• Stay up to date with platform updates, promotions, and product features to provide informed support

Requirements

• Fluent Dutch (C1/C2 level) — spoken and written
• Proficient level of English
• Strong communication and problem-solving skills
• Customer-first attitude with the ability to handle sensitive situations with empathy and professionalism
• Comfortable working in a fast-paced, shift-based environment including evenings and weekends
• Prior experience in customer support, gaming, or the betting/gambling industry is an advantage but not required

What's on Offer

• Competitive salary package
• Fully paid training and onboarding program
• Relocation support for candidates moving to Lisbon
• Career growth and development opportunities within an international company
• Modern office in a central Lisbon location
• Vibrant, multicultural and collaborative team environment
• Additional employee benefits and perks

Eligibility Notice

This position is based in Lisbon, Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal. Applications requiring visa sponsorship cannot be considered.