Dutch-Speaking Content Moderator E-commerce Platform

Dutch-Speaking Content Moderator – E-commerce Platform

Location: Lisbon, Portugal (On-site) Language: Dutch (fluent) + English Employment Type: Full-time, On-site

About the Role

We are looking for a sharp, fair-minded, and detail-oriented Dutch-Speaking Content Moderator to join a global team supporting one of the world's leading e-commerce platforms in Lisbon, Portugal. In this role, you will play a critical part in maintaining a safe, trustworthy, and high-quality online marketplace by reviewing and moderating user-generated content submitted by Dutch-speaking users.

Key Responsibilities

• Review and moderate user-generated content on the e-commerce platform — including product listings, reviews, images, and seller profiles — in accordance with platform guidelines and policies
• Identify and action content that violates community standards, such as fraudulent listings, inappropriate material, or policy breaches
• Make accurate, consistent, and well-reasoned moderation decisions within defined response time targets
• Escalate complex, sensitive, or ambiguous cases to senior moderators or specialist teams as appropriate
• Provide feedback and flag recurring content trends or policy gaps to the relevant teams
• Maintain thorough records of moderation actions and decisions
• Stay up to date with platform policies, guidelines, and any updates to moderation procedures

Requirements

• Fluent Dutch (C1/C2 level) — spoken and written
• Proficient level of English
• Strong attention to detail and ability to make consistent, objective decisions
• Resilience and ability to handle exposure to potentially sensitive or disturbing content professionally
• Good analytical and critical thinking skills
• Ability to work efficiently under pressure while maintaining accuracy
• Previous experience in content moderation, trust & safety, or a related field is an advantage but not required

What's on Offer

• Competitive salary package
• Fully paid training and structured onboarding
• Relocation support for candidates moving to Lisbon
• Career development opportunities within a global organisation
• Modern office in a central Lisbon location
• Supportive, multicultural and collaborative team environment
• Additional employee benefits and perks

Eligibility Notice

This position is based in Lisbon, Portugal (EU member state). We can only consider applicants who are EU/EEA citizens or candidates who already hold a valid work permit for Portugal. Applications requiring visa sponsorship cannot be considered.