Dutch-Speaking Customer Relations Specialist - Lisbon

Are you fluent in Dutch and English, and looking to start a rewarding career in Portugal? Our international insurance company is hiring a dedicated Customer Relations Specialist to join our Lisbon team and manage support for our valued clients in the Dutch market.

The Opportunity: Service and Solutions

This role is centered on providing high-quality, front-line customer support. You will be the crucial link between the company and our policyholders, utilizing various communication channels (phone, email) to address a spectrum of client needs. This includes resolving inquiries about existing policies, assisting with billing and claims status, and clarifying contractual details. Your success will be measured by your ability to communicate clearly, resolve issues swiftly, and maintain high standards of customer satisfaction and loyalty.

Your Daily Responsibilities

• Handle inbound communications from our Dutch-speaking customers, providing polite and accurate information.
• Systematically identify, investigate, and resolve customer service issues, escalating complex or technical concerns when necessary.
• Clearly explain insurance terms, conditions, and procedures to ensure customer understanding.
• Meticulously log all customer interactions, feedback, and resolutions into our internal database.
• Ensure full compliance with company standards and industry regulations in every interaction.
• Collaborate with team members and management to identify opportunities for service process improvements.

Essential Qualifications (Mandatory)

• Language Skills: Complete fluency in Dutch (written and spoken) is a requirement. Advanced proficiency in English (C1 level) is also mandatory for internal communication and training.
• Availability: Must be able to commence work on January 8th, 2026.
• Documentation: Candidates must possess current legal authorization to work in Portugal. This includes holding either EU Citizenship, a Residency Card valid for more than one year, or a Refugee Card.

Prior Experience (A Plus, Not Required)

• Experience in customer service, call centers, or other client-facing roles is beneficial.
• Familiarity with the insurance, financial services, or other heavily regulated industries.

Work Environment and Schedule

• Location: Lisbon, Portugal.
• Work Schedule: Monday through Friday.
• Rest Days: You are guaranteed weekends off.
• Operational Hours: Shift rotation takes place between 07:30 AM and 08:00 PM. Your specific schedule will fall within this window.

Rewards and Benefits

We offer a strong, competitive package:

• Annual Salary: €1,100 Gross per month, paid over 14 months annually.
• Incentives: Performance-based bonuses are available, enhancing your earnings potential.
• Daily Allowance: A meal allowance is provided.
• Health Coverage: Comprehensive health insurance plan provided by the company.
• Resources: All necessary technical equipment will be supplied by the company.
• Future Development: Significant investment in training, skill development, and clear pathways for career progression within the company.

Seize this opportunity to advance your career in a dynamic, international setting! Click to apply.