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Dutch-Speaking Customer Service Agent

icon briefcase Tipo de Emprego : Periodo Integral

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Descrição do Emprego - Dutch-Speaking Customer Service Agent

We're recruiting Dutch-speaking customer service professionals for international brands operating from Lisbon — across e-commerce, fintech, health tech and consumer goods. Multiple positions open, various start dates.

What you'll do

  •  Handle inbound contacts from Dutch-speaking customers via phone, email and/or chat
  •      Resolve queries on orders, accounts, billing, deliveries and product information
  •      Log interactions in CRM and follow escalation procedures when needed
  •      Consistently meet quality and customer satisfaction targets

What we're looking for

  •      Fluent in Dutch — C1/C2 level
  •      English at B2 or above for training and internal communication
  •      Clear, patient communicator — written and verbal
  •      Comfortable with computers and quick to pick up new tools
  •      Customer-facing experience is a plus, not a requirement
  •      EU work authorisation or valid Portuguese residence permit

What you get

  •      Competitive base salary
  •      Meal allowance 154€/month via tax-free debit card
  •      Christmas and holiday allowances 
  •      Performance bonus + health insurance from day one
  •      Fully paid training before you go live
  •      Company accommodation available for candidates relocating to Portugal
  •      12-month contract, renewable — converts to permanent after 2 years

Send us your CV in English or Dutch. We'll be in touch within a few business days.

Original job Dutch-Speaking Customer Service Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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