Dutch-Speaking Customer Service Agent

We're recruiting Dutch-speaking customer service professionals for international brands operating from Lisbon — across e-commerce, fintech, health tech and consumer goods. Multiple positions open, various start dates.

What you'll do

•  Handle inbound contacts from Dutch-speaking customers via phone, email and/or chat
•      Resolve queries on orders, accounts, billing, deliveries and product information
•      Log interactions in CRM and follow escalation procedures when needed
•      Consistently meet quality and customer satisfaction targets

What we're looking for

•      Fluent in Dutch — C1/C2 level
•      English at B2 or above for training and internal communication
•      Clear, patient communicator — written and verbal
•      Comfortable with computers and quick to pick up new tools
•      Customer-facing experience is a plus, not a requirement
•      EU work authorisation or valid Portuguese residence permit

What you get

•      Competitive base salary
•      Meal allowance 154€/month via tax-free debit card
•      Christmas and holiday allowances 
•      Performance bonus + health insurance from day one
•      Fully paid training before you go live
•      Company accommodation available for candidates relocating to Portugal
•      12-month contract, renewable — converts to permanent after 2 years

Send us your CV in English or Dutch. We'll be in touch within a few business days.