Dutch-speaking Customer Service Representative Digital Wallet

Portugal · Remote · Full-time · Start date May 2026

ABOUT THE ROLE

Work remotely from Portugal as part of a customer service team supporting users of a leading digital wallet and payments platform. You will assist Dutch-speaking customers with account enquiries, transaction support, and general platform questions — delivering a fast, reliable, and professional experience in a fully remote setup.

RESPONSIBILITIES

• Handle inbound contacts from Dutch-speaking customers via digital channels — resolving enquiries related to accounts, transactions, and platform features
• Investigate and resolve issues accurately and within agreed timeframes
• Maintain a high standard of written and verbal communication at all times
• Log and update all interactions in the CRM system following internal guidelines
• Escalate complex cases when necessary and follow up to ensure resolution
• Contribute to team KPIs around quality, productivity, and customer satisfaction

REQUIREMENTS

• C2 level of Dutch and B2+ level of English — written and spoken
• Currently based in Portugal mainland (mandatory — no relocation package available for this role)
• Strong written communication skills — comfortable handling digital-first customer interactions
• Detail-oriented and reliable, able to work independently in a remote environment
• Previous experience in customer service or fintech support is a plus
• Eligible to work in Portugal (EU ID, residence permit, or valid work visa)

SCHEDULE

• Monday to Friday — 08:00 to 17:00
• Days off: Saturday and Sunday

WHAT WE OFFER

• Full-time remote contract (6 months, renewable) — work from anywhere in Portugal mainland
• Meal allowance: 7.63€ per working day
• Welcome bonus paid monthly during the first year of employment
• Health insurance from day one
• Referral programme — earn up to €2,000 per successful referral
• Clear career progression within a multicultural and growing team