Dutch-Speaking Customer Success Specialist

Dutch-Speaking Customer Success Specialist

Introduction

A leading global provider of operational leasing and fleet management solutions is seeking a dedicated Dutch-speaking Customer Success & Support Specialist for their modern office in Lisbon, Portugal. In this role, you will be the key point of contact for business customers, ensuring seamless service delivery and high levels of satisfaction. If you are a proactive communicator with a passion for logistics or automotive leasing, this is an excellent opportunity to grow your career in a sustainable and innovative sector.

Your Role

• Customer Support: Handle inbound and outbound calls, emails, and service requests from business clients, providing expert assistance with fleet management, maintenance, and operational inquiries.
• Solution-Oriented Problem Solving: Identify and resolve customer complaints or complex operational issues efficiently, ensuring smooth service delivery and client retention.
• Meticulous Documentation: Maintain up-to-date and accurate customer records, documenting all interactions to ensure proper follow-up and service continuity.
• Cross-Functional Collaboration: Partner closely with internal fleet management and operations teams to ensure all client inquiries are resolved promptly and accurately.
• Process Improvement: Actively identify opportunities to optimize the customer journey and suggest process enhancements to elevate the overall experience.

Your Qualifications

• Languages: Native or fluent proficiency in Dutch and English (both written and verbal).
• Experience: Prior experience in customer service, ideally in a B2B setting or contact center environment.
• Mindset: A customer-first attitude with strong multitasking and prioritization skills.
• Skills: Proactive, solution-oriented, and capable of working effectively both independently and as part of a team.
• Interests: Interest or previous experience in fleet management, vehicle leasing, or logistics is considered a significant advantage.

The Offer

• Location: Modern office environment in beautiful Lisbon, Portugal, with easy access to the beach.
• Schedule: Full-time, on-site role with weekdays only (Monday to Friday).
• Remuneration: Competitive base salary plus performance-based bonuses.
• Benefits Package: Includes meal vouchers, comprehensive health insurance, and transport allowances.
• Relocation Support: Support provided for eligible candidates, including accommodation assistance.
• Development: Extensive initial training and a clear career development plan with structured progression opportunities.
• Atmosphere: Join a dynamic, inclusive, and multicultural team in a progressive company culture.

Are you ready to drive success for business fleets across the Dutch market? We are looking for motivated specialists who take pride in delivering operational excellence. Apply today and start your new career in sunny Lisbon!