Dutch-Speaking Customer Support Representative

Dutch-Speaking Customer Support Representative – Lisbon/Porto, Portugal

Are you a native Dutch speaker looking for a new adventure? Join a world-class team in the heart of Portugal! We are partnering with global leaders in Tech, E-commerce, and Fashion to hire enthusiastic Dutch speakers who want to build a career in a sunny, multicultural environment.

Whether you are looking to gain international experience, enjoy the surf, or start a career in a major global corporation, this is your opportunity.

The "Soft Landing" Relocation Package

We make moving easy so you can focus on your new life:

• Flight Costs: 100% reimbursement of your flight ticket to Portugal.
• Initial Accommodation: Up to 1 month of free company-provided accommodation upon arrival.
• Bureaucracy Support: A dedicated team to help you obtain your NIF (Tax ID), Social Security, and help you find a long-term apartment.
• Airport Pickup: A friendly welcome and transport from the airport to your new home.

Your Role & Responsibilities

As a Customer Support Representative, you will be the voice of a major global brand for the Dutch market:

• Omnichannel Support: Assist customers via Phone, Email, and Live Chat with their inquiries.
• Problem Solving: Resolve issues related to orders, billing, account security, or technical troubleshooting.
• Brand Ambassadorship: Provide high-quality, friendly service that reflects the brand's premium standards.
• Quality Assurance: Ensure all customer data is accurately logged in the CRM system (Salesforce/Zendesk).
• Collaboration: Work within a diverse, international team to meet group performance targets.

What We Are Looking For

• Languages: Native or near-native level in Dutch (C1/C2) and a good command of English (B2).
• Communication: Natural empathy and a professional tone of voice.
• Tech-Savvy: Comfortable navigating multiple browser tabs and digital tools.
• Mindset: A positive "can-do" attitude and a desire to live in an international environment.
• Flexibility: Willingness to work in rotating shifts (Monday–Sunday).

What's in it for You?

• Competitive Salary: Monthly salary range between 1100 up to 1600 EUR gross
• Performance Bonuses: Monthly cash incentives based on quality and efficiency.
• Health & Wellness: Private health insurance and dental insurance from day one.
• Modern Workspaces: Offices equipped with game rooms, cafeterias, and relaxation zones.
• Career Growth: Fast-track opportunities into Management, Quality Assurance, or Training roles.
• Lifestyle: Company-organized events (surf lessons, yoga, football tournaments, and social nights).

Why Portugal?

• Cost of Living: One of the most affordable countries in Western Europe.
• Weather: Over 300 days of sunshine per year.
• Culture: A safe, welcoming environment with a massive international expat community.

Ready to start your journey? Apply today with your CV in English and let's get you to the beach!