Dutch-Speaking Customer Support Specialist

Join our international team in Lisbon and be the voice of our leading global insurance company! We are seeking a dedicated and enthusiastic individual to provide exceptional support to our Dutch-speaking clients.

About the Role

As a Dutch-Speaking Customer Support Specialist, you will be the primary point of contact for our policyholders in the Dutch market. You will handle inquiries, resolve issues, and provide information regarding their insurance policies, ensuring a high level of customer satisfaction with every interaction. This is a vital role focused on building trust and maintaining our commitment to excellent service.

Key Responsibilities

• Handle inbound calls, emails, and potentially chat inquiries from Dutch-speaking customers regarding their insurance policies, claims, billing, and general services.
• Diagnose and resolve customer issues efficiently and effectively, escalating complex cases to the appropriate internal teams when necessary.
• Provide accurate, detailed, and clear information about policy coverage, terms, and procedures.
• Document all customer interactions and transactions accurately in the company's CRM system.
• Adhere to company policies, industry regulations, and service quality standards.
• Contribute to team goals and participate in continuous improvement efforts for customer service processes.

What We're Looking For (Must-Haves)

• Language Proficiency:
  • Dutch: Fluent (written and spoken) to communicate effectively with our client base.
  • English: C1 level proficiency (advanced) for internal communication, training, and documentation.
• Work Authorization: Valid documentation for employment in Portugal, which includes:
  • EU Citizenship, OR
  • A valid Residency Card (with more than one year of validity remaining), OR
  • A valid Refugee Card.
• Availability: Ability to start on January 8th, 2026.

What Would Be Great (Good to Have)

• Prior experience in a customer service, support, or call center environment.
• Familiarity with the insurance industry, financial services, or complex regulated environments.

Working Hours and Location

• Location: Lisbon, Portugal.
• Schedule: Monday to Friday (weekends are your days off!).
• Operating Hours: 07:30 AM to 08:00 PM (Rotational shifts within this timeframe).
• Note: You will be required to work on local bank holidays as part of the rotational shift schedule.

Compensation & Benefits

• Salary: €1,100 Gross per month, paid across 14 months per year.
• Meal Allowance: A subsidy provided for your daily meals.
• Performance Bonuses: Opportunities to earn bonuses based on individual and team performance metrics.
• Health Insurance: Comprehensive health coverage provided by the company.
• Equipment: All necessary work equipment (PC, headset, etc.) will be supplied by the company.
• Career Growth: Access to training programs and genuine opportunities for professional development and career advancement within a global organization.
• Additional Perks: A dynamic and multicultural work environment, potential team events, and more to be discussed during the interview process.

Ready to start your international career in the vibrant city of Lisbon? Apply today!