About the Role

We are looking for a Dutch-speaking Customer Support Specialist to assist customers using an online payments platform. In this remote role, you will handle account, payment and collection-related enquiries, explain product information and help customers find suitable solutions.

Key Responsibilities

• Handle inbound and outbound customer contacts through voice and written channels.
• Support customers with payment, account funding and transaction-related enquiries.
• Investigate and resolve collection-related questions professionally.
• Explain account history, product details and relevant protection policies.
• Discuss payment arrangements and record agreed follow-up actions.
• Identify and appropriately support vulnerable customers, escalating cases when needed.
• Update customer records accurately and coordinate with other teams.
• Fluent Dutch and English.
• One to two years of experience in customer service, retail, hospitality or a call-centre environment preferred.
• Strong communication, negotiation and problem-solving skills.
• Experience in financial services, online businesses or transaction processing is an advantage.
• Good knowledge of Microsoft Office and confidence learning new software.
• Ability to multitask, prioritise work and operate independently with discretion.

Requirements

Languages

Dutch / English

Salary

€1,050–€1,150 gross/month (source salary: €1,100)

Location & Work Arrangement

Remote, Portugal-based; Lisbon is the stated base location

Working Schedule

Monday to Friday, 08:00–17:00; weekends off.

Relocation

Preference for candidates already residing in Portugal. Relocation/accommodation support may be considered in exceptional cases.

Benefits

€2,000 welcome bonus paid in 12 monthly instalments during the first year; €7.63 net meal allowance per working day; €80 complexity bonus.

You can apply directly from here or send me your CV via email: [email protected]