Dutch-Speaking Junior Customer Support

Job Title: Dutch-Speaking Customer Support

About the Role

We are looking for a motivated and detail-oriented Dutch-speaking Customer Support to join our on-site team in Porto. In this role, you will ensure that all user-generated content complies with the platform’s guidelines, creating a safe and positive experience for users.

Key Responsibilities

• Review and moderate content submitted by users in Dutch

• Ensure compliance with community standards and policies

• Identify and escalate potentially harmful content

• Maintain high attention to detail and accuracy in decision-making

• Collaborate with the team to improve moderation processes

Requirements

• Fluency in Dutch (B2 level or higher); English for internal communication

• Excellent attention to detail and strong analytical skills

• Ability to work on-site in Porto on a rotating shift schedule

• EU citizenship or valid Portugal residence permit required

• Comfortable with exposure to sensitive or explicit content

What We Offer

️ Meal Allowance: €7.63 net per working day
Transport Allowance: Not provided

Relocation Support:

• For candidates relocating from outside Portugal:

  • Room in a shared apartment for up to 12 months at €280/month (all utilities included; deducted directly from payslip)

  • Flight reimbursement up to €400 (Economy class) after completing 6 months of employment

• For candidates already in Portugal:

  • Relocation support is available only if currently housed by a competitor company