Dutch-Speaking Junior Customer Support Representative

Job Title: Dutch-Speaking Customer Support Representative

Location: Porto, Portugal (On-site)
Schedule: Monday to Sunday – 09:00 to 18:00
Days Off: 2 rotative days per week (1 full weekend off per month)

About the Role

Are you a Dutch speaker with a passion for helping people? Join our international team in Porto as a Customer Support Representative. In this on-site role, you will assist users by providing friendly and efficient support via phone, email, or chat, ensuring a high-quality customer experience.

Key Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and/or chat

• Assist customers with product or service-related questions, issues, and complaints

• Deliver accurate, valid, and complete information using the right methods and tools

• Escalate complex issues to the appropriate internal teams

• Follow communication procedures, guidelines, and policies

Requirements

• Fluency in Dutch (C1 or above); English for internal communication

• Excellent communication and problem-solving skills

• Ability to work on-site in Porto

• EU citizenship or valid Portugal residence permit

• A positive attitude, patience, and strong interpersonal skills

What We Offer

️ Meal Allowance: €7.63 net per working day
Transport Allowance: Not provided

Relocation Support:

• For candidates relocating from outside Portugal:

  • Room in a shared apartment for up to 12 months at a cost of €280/month (includes all utilities, deducted directly from the payslip)

  • Reimbursement of airfare: Up to €400 (Economy class) after 6 months of employment

• For candidates already in Portugal:

  • Relocation support provided only if currently living in competitor-provided accommodation