Dutch-Speaking Road Services Customer Care Specialist

Dutch-Speaking Road Services Customer Care Specialist

Introduction

A leading international outsourcing group is seeking a Dutch-speaking Road Services Customer Care Specialist to join a large-scale public services project in Porto, Portugal. This role supports critical road infrastructure services, combining customer support, billing, and administrative duties. It is a stable, long-term opportunity perfect for candidates who thrive in structured, regulated environments and value administrative accuracy.

Your Role

• Customer Interaction: Handle inquiries via phone, email, and digital channels regarding accounts, tolls, billing, and general service information.
• Administrative Accuracy: Register requests and complaints in internal systems to ensure full traceability and data integrity.
• Financial Tasks: Perform billing, collection, and revenue reconciliation activities to support the infrastructure's revenue protection.
• Stakeholder Communication: Liaise with external entities, including regulatory bodies and authorities, when necessary.
• Compliance: Ensure all actions strictly adhere to internal and regulatory standards to maintain high service quality.

Your Profile

• Languages: Native or C1 level proficiency in Dutch and a good command of English.
• Skills: Strong administrative focus with a high level of attention to detail and confidence handling billing and documentation.
• Communication: Clear and professional verbal and written communication skills across phone and digital platforms.
• Aptitude: Organized, reliable, and comfortable following specific procedures and deadlines in a structured environment.
• Experience: Prior experience in customer service, billing, collections, or administration is a plus, but not mandatory.

The Offer

• Location: Modern office in the Porto area with excellent public transport links.
• Remuneration: Competitive salary with full social security coverage under a Portuguese employment contract.
• Bonuses: Holiday and Christmas bonuses paid monthly as part of your base salary.
• Schedule: 8 hours per day on a rotational shift basis (Monday to Sunday, between 07:00 and 23:00).
• Training: Comprehensive fully paid professional training provided before you start.
• Health & Benefits: Health insurance from day one and a monthly meal allowance paid on a card.
• Relocation Support: Reimbursement of flight costs and optional company accommodation for eligible international hires.
• Annual Leave: 22 days of paid annual leave

Are you ready to support essential public infrastructure in a vibrant international team? We are looking for detail-oriented specialists who value stability and professional growth. Apply today and start your journey in beautiful Porto!