Dutch-Speaking Search Engine Technical Support Specialist

Dutch-Speaking Search Engine Technical Support Specialist – Relocation Package Included (Lisbon Office)

Are you fluent in Dutch with a passion for web technologies, online navigation tools, and troubleshooting digital platforms? We are seeking technical and user support specialists to join our service desk team supporting a world-leading search engine platform in Lisbon, Portugal.

In this role, you will assist Dutch-speaking consumer and business users with platform navigation, account access, search feature troubleshooting, and digital tool integration. Full relocation support—including company-provided accommodation—is provided to make your move to Lisbon seamless!

The Role

• Technical & User Support: Respond to incoming queries via email, phone, and chat from Dutch-speaking users regarding search features, account configurations, browser functionality, and web services.
• Troubleshooting & Issue Resolution: Diagnose and resolve technical inquiries related to search engine tools, account security, indexing preferences, or platform sync issues.
• Product Education: Guide users on platform updates, account security best practices, and advanced tool usage.
• Escalation & Case Management: Document inquiries accurately in CRM software and escalate complex technical bugs or backend issues to engineering support teams.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Modern Office-based setup in Lisbon.
• Relocation Support: Full Relocation Package Included (for candidates relocating to Lisbon from abroad or another region in Portugal).

Relocation & Accommodation Package

• Provided Accommodation: Dedicated company-allocated apartment or room (rent and utilities covered/supported) upon arrival.
• Relocation Reimbursement: Flight ticket reimbursement following the successful completion of the probation period.
• Administrative Setup: Comprehensive support with local Portuguese administrative procedures (NIF, NISS, local health center registration, and bank account setup).
• Arrival Support: Airport pickup and guidance from a local onboarding team.

What We Offer

• Salary: Highly competitive base salary tailored to Dutch technical profiles, plus language allowances and performance bonuses.
• Benefits: Private health and dental insurance, meal allowance vouchers, and continuous professional development programs.
• Workplace Perks: Modern tech office environment in central Lisbon featuring regular social events, team sports, and relaxation zones.
• Career Growth: Opportunities to advance into Tier-2 Technical Support, Quality Assurance, Team Leadership, or Technical Account Management.

Requirements

• Language Skills: Native or Near-Native proficiency in Dutch (C1/C2) with good working proficiency in English (B2).
• Eligibility: Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit.
• Technical Aptitude: Strong affinity for digital tools, internet search systems, web browsers, and basic technical troubleshooting.
• Soft Skills: Excellent problem-solving skills, structured communication, and a patient, user-first approach.
• Shift Flexibility: Ability to work standard operational rotational shifts.

Ready to start a tech support career while enjoying life in Lisbon? Submit your CV in English or Dutch today!