Dutch-Speaking Support Specialist

Dutch-Speaking Support Specialist (Streaming Platform)

Introduction

A leading multinational technology business is looking to recruit a charismatic Dutch-speaking Support Specialist for their vibrant office in Lisbon, Portugal. In this role, you will be the primary point of contact for premium members of a world-renowned streaming platform. If you are passionate about customer excellence, enjoy troubleshooting technical issues, and want to live in one of Europes sunniest capitals, this is your chance to shine!

Responsibilities

• Customer Care: Engage with customers across multiple channels—telephone, email, and live chat—to provide professional and solution-oriented support.
• Troubleshooting: Identify technical issues faced by premium members, troubleshoot effectively, and provide clear, simple solutions.
• Case Management: Efficiently handle customer complaints, identify when to escalate help tickets to senior representatives, and collaborate with other specialists.
• Documentation: Carefully document every action taken, categorize cases and potential bugs, and share insights with the engineering team for long-term resolution.
• Administration: Maintain and update all job-related administrative forms to ensure operational efficiency.

Requirements

• Languages: Native or fluent proficiency in Dutch (oral and written) and fluent in English (minimum B2 level).
• Communication: Exceptional verbal and written communication skills with the ability to simplify complex technical language for non-technical users.
• Personality: Resourceful, stress-resilient, and adaptable personality with a calm approach to problem-solving.
• Skills: Ability to work independently with minimal supervision while maintaining a strong team-player mindset.
• Efficiency: Proven ability to meet tight deadlines in a timely and accurate manner.

What is Offered

• Location: Modern office in Lisbon, Portugal, close to the beach and local amenities.
• Remuneration: Excellent package based on professional experience and skills.
• Allowances: Monthly meal allowance and transportation allowance.
• Relocation Support: Comprehensive relocation allowance and dedicated assistance in finding accommodation.
• Health & Wellness: Private health insurance and a yearly performance-based bonus.
• Schedule: Rotational weekly shifts (Monday to Sunday, between 07:00 AM – 10:00 PM).
• Development: Fully paid professional training and the tools/guidance needed to reach your full potential.
• Atmosphere: Join a dynamic, multicultural, and creative team with a progressive company culture.

Are you ready to support the worlds leading streaming content while enjoying the Mediterranean lifestyle? We are looking for motivated individuals who take pride in delivering a premium customer experience. Apply today and start your journey in sunny Lisbon!