Dutch-speaking Technical Customer Service

Lisboa, Portugal · On-Site · Full-time · Start date:May 2026

ABOUT THE ROLE

Be part of a specialised technical support team for one of the world's leading search engine and technology platforms. You will assist Dutch -speaking business and individual users with technical queries, account issues, and platform-related questions — combining strong communication skills with a genuine interest in technology.

RESPONSIBILITIES

• Provide technical support to users via phone, email, or chat — diagnosing issues and delivering clear, effective solutions
• Handle a variety of account-related enquiries with accuracy and professionalism
• Guide users through technical processes in a simple and accessible way
• Document cases accurately in the internal systems and escalate where required
• Meet quality, productivity, and customer satisfaction targets consistently
• Stay up to date with platform changes, tools, and internal knowledge bases

REQUIREMENTS

• C2 level of Dutch and B2+ level of English — written and spoken
• Genuine interest in technology and digital products
• Strong communication and problem-solving skills
• Comfortable working in a fast-paced, structured environment with measurable targets
• Previous experience in technical support or customer service is a plus
• Eligible to work in Portugal (EU ID, residence permit, or valid work visa)

SCHEDULE

• Days off: 2 rotational days per week

WHAT WE OFFER

• Full-time contract based in Lisbon
• Meal allowance: 7.63€ per working day
• Welcome bonus paid monthly during the first year of employment
• Health insurance from day one
• Relocation support: shared accommodation for up to 12 months (for candidates relocating from outside Portugal)
• Internal relocation support available for Dutch-speaking candidates based in Portugal
• Referral programme — earn up to €2,000 per successful referral
• Clear career progression within a multicultural and growing team