E-Commerce Performance Manager

About Index®
Index® is a premium DTC basics brand owned by Rovo Group. After relaunching our Shopify site and revitalizing our visual identity and product offering, we're now focused on operational excellence and data-driven growth. To support this, we're hiring a hands-on, detail-oriented E-Commerce Performance Manager who can help us make smarter decisions, faster.

Role Overview
As the E-Commerce Performance Manager, you will be the right hand for strategic and day to day performance topics, ensuring we are continuously optimizing what’s working, correcting what’s broken, through alignment of our digital, marketing, and product developments teams.1. Shopify Excellence & Operations:

• Maintain and optimize all product listings, tags, availability, SKUs, visibility, and collections
• Clean up and structure historical product data (publish dates, returns, availability patterns)
• Ensure product launches and stock updates are correctly reflected on-site

2. Performance Data Analysis & Reporting:

• Analyze Shopify reports: conversion rate, AOV, product sales, traffic sources, and customer cohorts
• Prepare recurring (weekly/monthly) performance updates and deep dives
• Identify insights and make clear suggestions (e.g. "best-selling variant needs push", "high returns on item X")

3. Tech Stack & Tool Integration:

• Manage proper tracking with GA4, Meta Pixel, Klaviyo, and other Shopify apps
• Build and automate reporting dashboards (using tools like Data Export Reports, Lifetimely, or Google Sheets)
• Implementing and optimizing relevant Shopify apps that help drive sales & operational performance

4. CRM & CRO Optimization:

• Diagnose drop-offs from product view to checkout
• Support content, brand, and performance teams with product-level feedback
• Oversight over customer comms - newsletter, transactional emails, etc.
  
  

5. Strategic Decision Support:

• Be a sparring partner to the leadership team on what’s working and why
• Regularly present ideas for product portfolio, marketing, website, or funnel optimizations
• Highlight trends early: e.g. changes in customer behavior, product fatigue, repeat rates
• P&L overview and understanding aligned with key financial recommendations

Must-have:

• 5+ years in E-Commerce management, Shopify, and digital analytics
• Excellent understanding of Shopify Admin (products, reporting, analytics)
• Proficient in Google Sheets/Excel (pivot tables, lookups, trend analysis)
• Data-driven, structured and detail-obsessed
• Clear written and spoken english 

Nice-to-have:

• Fashion, apparel, or merch DTC background
• UX and visual merchandising insight
• Experience working in start-up or scale-up environments

• Health insurance coverage.
• Flexible work schedules that promote work-life balance. 
• Generous allocation of 26 vacation days per year.
• Collaborative and supportive work environment.
• Opportunity for professional growth and development.
• Modern and well-equipped office space in a convenient location.