E-Content Account Specialist

About us
Integrated Marketing Services (IMS) is an integral and vital part of Nestlé’s Integrated Business Services (IBS), by delivering valued marketing services as a trusted partner to corporate teams, businesses, and markets, through an internal team of +1000 global digital specialists whom support the operationalization of our brands’ marketing strategy at scale.

Position Snapshot
Location: Linda-a-Velha, Lisbon, Portugal
Company: Nestlé Business Services Lisbon (NBS Lisbon)
Full-time

Position Summary
Act as a key driver of the eBusiness Strategy in the Global Transformation of Nestlé by enabling the activation of IMS’ in-house solution 'Content Services' and supporting Markets/Businesses along the Product Content lifecycle (E.g Creation, Adaptation, Distribution and Monitoring of Product eContent Assets accross all touchpoints). The Content Services brings marketing scalability, automation, cost efficiency, and speed to markets.

By fostering strong relationships in Nestlé’s global and local content landscape and digital ecosystem, the main goal of the eContent Account specialist is to be the interface between Nestlé’s Global and Regional stakeholders, Local Markets, and IMS Content Services team, ensuring the following:

• Drive adoption of Nestlé’s internal content solutions and support in their activation


• Delivery of World Class Service


• Assess and manage Business/Markets' demand plan


• Coordination of global/regional projects from the planning to the implementation


• Problem Solving


• Bring insights based on available data


• Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalogue, Training materials, Briefs, etc…).


• Run Regular Operational reviews with internal and external suppliers to track Service Delivery to spot improvement opportunities and guarantee SLAs.


• Lead periodic meetings with Business/Market to strengthen relationships, seek new opportunities and grow the account.


• Liaise with Finance & Control team for the correct and timely charge back of services provided to Nestlé Markets/Businesses


• Ensure compliance with Nestlé Global standards including effective management of Standard Routines, Market Deployment Toolkit and Control Best Practices.

What will make you successful

• At least 3 years’ experience in Marketing and/or Brand management, Content/Digital account management


• Working with high-volume, multi-platform, complex tasks


• Working in a corporate and multi-cultural setting


• Great understanding of the Digital Ecosystem


• Great knowledge of Digital Content Production and Lifecycle


• Good knowledge of Branding and Content identity


• Strong project management skills


• Strong relationship management skills


• Strong presentation and/or selling skills


• Experience in using Project Management, Tracking Tools (Cost, Time, Budget, Volumes, Resources)


• Strong Marketing mindset


• Business driven


• English (advanced level)


• Creative/Media/advertising Agency experience is a plus (not dismissive)


• French (preferred, not dismissive)


• Spanish (preferred, not dismissive)