Employee Experience Manager

About Us

RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2’s Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere.

By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams. Our platform is designed to improve the lives of millions of workers worldwide by providing them with unprecedented opportunities to connect with global employers and reach their full potential.

We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play.

About the Role:
As our Employee Experience Manager, you’ll be at the heart of shaping a world-class remote work culture for a truly global workforce. In this pivotal role, you will lead the end-to-end HR lifecycle for employees under our Employer of Record model, ensuring every touchpoint from onboarding to offboarding is seamless, compliant, and people-first. You’ll drive operational excellence by building and mentoring a high-performing team, optimizing cross-functional collaboration, and constantly elevating the employee experience. If you're passionate about remote work, thrive in a dynamic environment, and have a deep understanding of global HR operations, this is your opportunity to make a lasting impact in a fast-growing, globally distributed startup.

Responsibilities:

As an Employee Experience Manager, you will

• Take ownership of the entire HR lifecycle for employees under the EOR model, covering everything from onboarding to daily HR to off boarding.
• Lead and supervise a team of HR and onboarding specialists, providing guidance and support to ensure their productivity and efficiency.
• Manage SLAs and OKRs to achieve operational excellence
• Build, train, and scale a world-class remote team 
• Collaborate effectively with teams, including Sales, Product, and Payroll, to ensure seamless coordination between departments, facilitate efficient workflows, and resolve problems.
• Document and maintain detailed processes related to EOR operations, ensuring clarity, consistency, and compliance with company policies and regulations.
• Enhance the employee experience consistently by adopting industry best practices, swiftly addressing issues, and cultivating a supportive work atmosphere.

• A minimum of 5 years in a Global HR Manager role; prior EOR experience will be a distinct advantage.
• Proven track record in multi-country HR roles and a good understanding of payroll.
• In-depth knowledge of international employment law and regulations
• Excellent organizational, leadership, and project management skills
• Experience in managing a team is a must
• Comfortable working in a rapidly changing work environment
• Fluent in English.