English Customer Service Specialist-Marketing Expert for a Social Media Platform

We are seeking a Customer Service Specialist for English market with expertise in marketing to join our client's team. The vacancy pertains to a social media project.

The project start date is June 20, 2024.

In this role, you will:

- Engage with new and existing clients (Agencies or Advertisers) daily through phone, chat, and email.

- Identify sales opportunities and provide tailored solutions to meet client business goals.

- Manage a portfolio of SMB clients, focusing on revenue growth.

- Research and understand client industries and business models.

- Customize client experiences based on local business nuances.

- Provide personalized recommendations and consult on optimal product adoption.

- Engage proactively and reactively with clients to assess product performance and offer insights.

- Develop expert knowledge of advertising solutions and share ideas for product and customer experience improvement.

- Offer pre and post-sales assistance within your knowledge scope.

- Identify trends, solve problems, and champion success stories.

- Utilize various tools to drive client business success.

Working hours: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Friday from 08:00 to 17:00.

Requirements:

• Bachelor's degree.
• 3 years of experience, with at least 1 year in relationship sales, ad sales, or digital marketing.
• Strong understanding of advertising and ability to build long-term client relationships.
• Proficiency in MS Office and email systems.
• Excellent communication skills (verbal, written, listening).
• Self-starter with a proactive mindset and ability to meet deadlines.
• Highly motivated, goal-oriented, and capable of independent decision-making.
• Strong attention to detail, multitasking ability, and performance under pressure.
• Excellent client contact skills via phone, chat, or email.
• Native or fluent (C2) English level.

Join our client's team and help businesses achieve their goals with innovative advertising solutions.