English Technical Support Agent

We're looking for English speaking Technical Support Agents to join our client's team in the beautiful Lisbon!

What you'll do:

• Provide timely and high-quality support for client's tech products to a diverse, global user base.
• Handle incoming support inquiries via email and chat with efficiency and accuracy.
• Adhere to standard operating procedures (SOPs) to resolve issues and escalate complex cases as necessary.
• Maintain adherence to established service level agreements (SLAs) and quality standards.
• Participate in regular training, coaching, and performance reviews to continuously improve service quality.

What's the offer:

• Health Coverage and Private Health Care.
• Competitive Salary package with performance bonus.
• Career growth opportunities in a multicultural environment. 

What we're looking for:

• Proficiency in English
• Ability to resolve customer concerns and create a seamless customer experience.
• Must have experience with Digital Ads campaigns.
• Ability to walk customers through complex procedures from start to finish.
• EU Citizenship / Residence card / Manifest of interest 

Don't miss this incredible opportunity! Apply now!