English-Speaking B2B Digital Advertising Support Advisor

Workster is partnering with a leading customer experience provider in Portugal to recruit a English-speaking B2B Support Advisor for a global project in the digital advertising sector.

This is an exciting opportunity for experienced professionals to provide specialized support via chat to sales teams and advertisers on a major digital advertising platform. If you have a background in B2B environments and enjoy working in tech-driven roles, this is the role for you.

As a B2B Support Advisor, you will be responsible for providing real-time assistance to sales teams and advertisers using a digital advertising platform. All support is delivered through chat, ensuring fast, accurate, and professional service.

Your Role

• Supporting B2B clients (sales and advertisers) via live chat


• Troubleshooting platform-related issues and providing efficient resolutions


• Using ticketing tools to track, document, and manage customer interactions


• Escalating complex or technical cases as needed


• Maintaining up-to-date knowledge of platform features and updates


• Ensuring a high standard of service quality, responsiveness, and accuracy

Your Qualifications

• Fluency in English (C1 level)


• Minimum 2.5 years of experience in Digital Advertising or Technical Customer Support


• Prior experience handling B2B communication via chat and/or ticketing systems is a strong plus


• Excellent communication and problem-solving skills


• Comfortable working in a structured, fast-paced support environment


• Tech-savvy and adaptable to platform updates and new tools

The Offer

• Attractive base salary and performance-based incentives


• Relocation support package to help you settle into life in Lisbon


• Private health insurance and additional benefits


• Opportunity to work for a globally recognized brand and enhance your CV


• A vibrant and multicultural work environment


• Modern office in central Lisbon, easily accessible and well-equipped