Workster is partnering with a leading global customer experience company to recruit an English-speaking Customer Advisor for an international project based in Lisbon, Portugal.
This is an excellent opportunity for a customer-focused professional to join a dynamic support team assisting English-speaking customers across multiple channels. You will handle inquiries related to accounts, services, and basic technical issues, ensuring a high-quality customer experience while representing a global brand.
Deliver high-quality customer support in English via chat, email, and social media channels
Assist customers with account enquiries, billing questions, and service navigation
Troubleshoot basic technical issues and guide customers to appropriate solutions
Ensure timely and accurate documentation of customer interactions and case outcomes
Escalate complex or sensitive issues to specialised teams following company procedures
Adhere to quality standards, data protection policies, and internal workflows
Contribute to continuous improvement by sharing customer feedback and process suggestions
Work collaboratively with multicultural teams and participate in training and team activities
Native-level or near-native fluency in English (written and spoken)
Previous experience in customer service, contact centre, or support roles is an advantage
Strong communication and problem-solving skills with a customer-first attitude
Good computer literacy and ability to learn multiple systems and tools
Ability to work accurately under pressure and manage multiple tasks
Professionalism, empathy, and a positive, team-oriented approach
Flexibility to work shifts within operational hours, including occasional evenings or weekends
Experience with CRM systems or e-commerce support is a plus
Office-based position in Lisbon with a supportive and international working environment
Full-time employment with competitive salary and benefits
Comprehensive paid training and structured onboarding
Standard working schedule within operational hours; rotating shifts may apply
Private healthcare and social benefits package
Opportunities for career development and internal progression within a global organisation
Multicultural team environment with regular team-building activities and learning opportunities
Relocation support available for eligible candidates
O GrabJobs é o portal de empregos número 1 em Portugal, conectando você rapidamente a milhares de empregos de ! Encontre os melhores empregos de em Portugal, candidate-se com apenas 1 clique e consiga um emprego hoje!
Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.
Your email job alert is now active!