English-Speaking Customer Support Experts

Cross Border Talents Is Hiring!
English-Speaking Customer Support Experts On-site in Lisbon, Portugal

Are you ready to take the next step in your international career while living in one of Europe's sunniest and most vibrant cities?

Join a global support team representing one of the worlds top social media platforms, helping small and medium-sized businesses (SMBs) grow through outstanding customer service.

Position Overview

Job Title: English-Speaking Customer Support Expert
Location: Lisbon, Portugal (On-site)
Employment Type: Full-time
Industry: Social Media / Digital Support / Customer Service

️ What Were Looking For:

• Fluent in English (C1 level) written and spoken

• Strong communication and empathy skills

• Ability to assist via chat, email, and phone

• Comfortable handling sensitive content

• Fast learner with a growth mindset

• Available to work on rotating shifts (Monday Sunday)

• Must hold EU citizenship or a valid Portuguese residence permit

Your Responsibilities:

• Support SMBs with their presence on the platform

• Provide solution-focused support using Metas advertising tools

• Ensure a high level of customer satisfaction across all interactions

What We Offer:

• Paid training no prior experience required

• Private health insurance from day one

• Meal card included

• 40-hour work week (rotating schedule)

• Up to 22 paid vacation days annually

• A dynamic, multicultural environment

Interested?

Apply now