English-Speaking Operations Customer Expert

English-Speaking Operations Customer Expert — Lisbon

Looking for an opportunity where communication, problem-solving, and customer care come together?

Cross Border Talents is looking for an Operations Customer Expert to assist business customers in the online advertising sector.

You will work with small and medium-sized businesses, helping them understand digital advertising tools and resolve questions throughout their customer journey.

Your day-to-day work will include:

• Responding to customer enquiries via phone, chat, and email.
• Providing product and tool support.
• Assisting with pre-sales and post-sales questions.
• Explaining processes in a clear and accessible way.
• Handling sensitive information carefully.
• Maintaining a high standard of customer satisfaction.

We are looking for someone who:

• Speaks English at C1 level or above.
• Communicates confidently in writing and verbally.
• Shows empathy and a genuine desire to help.
• Can manage challenging situations constructively.
• Learns quickly and collaborates effectively.

Role details:

• Lisbon, Portugal.
• On-site work model.
• Full-time, 40 hours per week.
• Rotating shifts.
• Intensive onboarding and job training.

Please note: Existing Portuguese work authorisation and current residence in Lisbon are mandatory.

Interested? Share your CV in English at [email protected].

Cross Border Talents looks forward to hearing from you!