Fintech Customer Support Advisor – Spanish & English Speakers (B2)

Location: Lisbon, Portugal | Schedule: 24/7 On-Site
Start Date: 16th April 2026

About the Role

Join an international customer operations team supporting one of the most innovative digital banks in Europe.

As a Fintech Customer Support Advisor, you will be the first point of contact for customers via phone, email, and chat. Your mission is to deliver exceptional, empathetic support while resolving a wide range of banking queries efficiently and fairly. You will play a key role in ensuring customers feel heard, supported, and empowered — helping make money work for everyone.

Your Responsibilities

• Resolve customer queries across chat, phone, and email, aiming for first-contact resolution.
• Take full ownership of cases end-to-end, including complex situations.
• Support fraud investigations, dispute resolution (including chargebacks), and complaint handling with strong attention to detail.
• Identify and support vulnerable customers appropriately, escalating when needed.
• Deliver clear, empathetic communication aligned with company values and regulatory standards.
• Collaborate with internal teams to improve processes and customer experience.
• Share knowledge, coach peers when needed, and contribute to continuous improvement.
• Remain adaptable in a fast-changing environment with evolving priorities.
  

Key Skills & Profile

• Native/Fluent Spanish + English (B2 minimum).
• Minimum 1 year of experience in customer service (banking/financial services is a plus).
• Strong communication skills with empathy and clarity.
• Resilient and confident handling complex or sensitive cases.
• Detail-oriented with good judgment and risk awareness.
• Comfortable using tools such as Slack and GSuite (or similar systems).
• Flexible to work in a 24/7 on-site schedule in Lisbon.

Training

• Duration: 12 working days
• Schedule: 8 hours per day
• Training Allowance: €92.80 per week (fully paid)

Salary & Compensation

Option 1 – With Company Apartment

• Base Salary: €776/month
• Apartment Benefit (Benefit-in-kind): €200/month
• Christmas Allowance: €64.67/month
• Holiday Allowance: €64.67/month
• Meal Allowance: €154/month
• Performance Bonus: Up to €100/month

Total Package Compensation (including benefits): €1,359.34/month
Total Gross Cash Compensation: €1,159.34/month

Option 2 – Without Company Apartment

• Base Salary: €1,061/month
• Christmas Allowance: €88.41/month
• Holiday Allowance: €88.41/month
• Meal Allowance: €154/month
• Performance Bonus: Up to €100/month
  

Total Package Compensation: €1,491.84/month
Total Gross Cash Compensation: €1,491.84/month

Additional Benefits

• Night shifts paid according to Portuguese labor law (+25% minimum hourly rate for night hours).
• 14 salaries per year (including holiday & Christmas allowances).
• Free Portuguese language courses.
• Access to sports, cooking, and social activities.
• Career development opportunities in a stable, fast-growing company.
• International and multicultural environment.

Full Relocation Package

We support your move to Lisbon with:

• Airport pickup upon arrival
• Administrative support (residency, banking, documentation)
• Reimbursement of initial flight
• Annual return flight for EU residents
• 14 months of fully equipped company housing (if apartment option selected)
• Welcome kit (bedding, towels, essentials)
  

Accommodation Details

• Modern shared apartments
• Fully furnished
• Utilities included (Wi-Fi, electricity, water, cable TV)
• 20–60 minutes commute to the office
• Great opportunity to connect with other international professionals

Contract & Conditions

• Contract Type: Temporary (strong potential for renewal and long-term employment)
• Trial Period: 1 month
• On-site work model in Lisbon

Hiring Process

1. CV Screening
2. Online Language Assessment
3. Interview with the Client