Are you an experienced Team Leader with a strong background in technical support? Our client is looking for a French and Flemish-speaking Technical Support Team Leader to join a growing international project based in Lisbon, Portugal.
Lead, coach, and develop a team of Technical Support Advisors while driving performance and delivering an outstanding customer experience. This is an excellent opportunity to develop your leadership career in a dynamic and multicultural environment.
About the company
Our client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals delivering high-quality services for major international brands across diverse industries.
What will you do?
Lead, motivate, and coach a team of Technical Support Advisors
Monitor team performance and ensure KPIs and quality targets are achieved
Conduct regular one-to-one meetings, coaching sessions, and performance reviews
Support the team with technical escalations and complex cases
Collaborate with Operations, Quality, and Training teams to drive continuous improvement
Create a positive, customer-focused, and high-performing team environment
Candidate profile
Native or fluent French and Flemish (C1/C2)
Good command of English
Minimum 2 years of experience as a Team Leader in a Technical Support environment
Strong leadership, coaching, and people management skills
Excellent communication and problem-solving abilities
Experience working in a KPI-driven environment
Employer offers
Opportunity to join a growing international project
Competitive benefits package
Paid onboarding and continuous training
Career development opportunities
Dynamic and multicultural work environment
Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.
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