French Customer Service Representative

Job Title: French Customer Service Representative

Location: Braga, Portugal.

Job Type: Full-time

Work Model: Onsite

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities:

1. Respond to customer inquiries via phone, email and chat.
2. Provide accurate information about products, services, policies, and company procedures.
3. Assist customers in resolving issues efficiently and professionally.

Requirements:

1. Fluent in French and English.
2. Excellent verbal and written communication skills.
3. Strong problem-solving and conflict-resolution abilities.
4. Ability to work independently and in a team-oriented environment.
5. Proficiency in using customer service software, CRM systems, and basic computer applications.
6. Strong organizational and time-management skills.

Benefits:

1. Competitive salary and performance-based incentives.
2. Health insurance and other benefits.
3. Training and professional development opportunities.
4. A positive and supportive work environment.