French Customer Solutions Specialist – Braga, Portugal

Braga, Portugal | On-site
French C2 / Native Level Required
Monday–Friday | Rotational shifts between 07:00–19:00
Weekends Off
6-Month Fixed-Term Contract
Start Date: May 28, 2026

We are currently looking for a French-speaking Customer Solutions Specialist to join an international customer support team in Braga, Portugal.

In this role, you will support customers related to meal card services, ensuring a high-quality customer experience through phone, email, and chat communication.

Responsibilities

Handle customer inquiries in a professional and timely manner
Support users with card activation, balance information, and transaction-related questions
Provide accurate information about products and services
Resolve customer complaints with empathy and efficiency
Record interactions in the CRM system
Collaborate with internal teams to solve more complex cases
Follow internal procedures and quality standards

Candidate Profile

Native or C2-level French is mandatory
Good communication and interpersonal skills
Customer-oriented mindset with strong problem-solving abilities
Ability to work in a fast-paced environment
Previous experience in customer service/support is considered a plus
EU Citizenship or valid Portugal work permit/residence authorization is required

Offer

€930 gross/month × 14 salaries
€80 monthly performance bonus × 12 months
Additional benefits package (meal allowance, transport support, bonuses)
International work environment
Growth and development opportunities
Stable Monday–Friday schedule with weekends off

How to Apply:
If this opportunity fits your profile, apply here or send your CV to [email protected]