Customer Service Representative – French Speaker | Braga

Location: Remote (within 50 km of the Braga office)
Start Date: 16 July 2026
Contract: 6 months renewable
Language: French
Work Authorization: Legal right to work in Portugal required

About the Role

We are hiring a French-speaking Customer Service Representative for a healthcare software project.

In this role, you will support healthcare professionals by phone and email, helping them use the software effectively and ensuring a smooth customer experience.

Key Responsibilities

• Support healthcare professionals by phone with software-related questions

• Handle incoming requests and make proactive outbound calls when needed

• Train users by phone on how to use the services

• Process email requests quickly and efficiently

• Advise clients and answer questions about the product

• Work closely with sales, marketing, and product teams to ensure customer satisfaction

Requirements

• Fluency in French

• Strong communication and customer service skills

• Comfortable providing support by phone and email

• Ability to explain software/product information clearly

• Customer-oriented and solution-focused mindset

• Must live within 50 km of the Braga office

• Must have the legal right to work in Portugal

Schedule

Monday to Friday
Rotational shifts between 07:00 and 17:30

Days off: Saturday and Sunday

Compensation & Benefits

Base Salary: €930 gross/month × 14 months
Complexity Bonus: €25/month × 11 months
Performance Bonus: up to €140/month × 12 months
Meal Allowance: €7.63 net per working day

Additional Information

• Remote position, but candidates must live within 50 km of the Braga office

• No relocation package provided

• 6-month renewable contract

How to Apply:

If this opportunity fits your profile, apply here or send your CV to [email protected]