French Quality Specialist for Global leader in sleep technology - Lisbon, Portugal

Come and work with us.

We are looking for a French Quality Specialist to join our team.

As a Quality Specialist in this project, your daily responsibilities will include:

• Strong emphasis on assessing Audits via Data Analysis 


• Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing, and evaluating calls.


• Attends and participates in meetings with Client supervisors and Team Managers / Project Leaders to discuss outputs of monitoring


• Reports script problems or questions to appropriate areas


• Assists clients in monitoring specific programs as needed 


• Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals


• Makes monthly call monitoring plan and executes this plan. Keeps track of what has been achieved


• Provides relevant information for Monthly Quality Report. 


• Provide feedback to the training department about issues arising from monitoring which have to be picked up when new agents are going to be trained


• Participates in calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.

Compliance: Takes personal responsibility to understand and comply with all company and client security requirements and policies. Ensures that all team members (Foundever or agency/contract) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

To succeed in the role, you will need to have:

• Native or proficient French - mandatory


• English advanced level - mandatory


• Strong Data Analysis skills


• Detail Oriented


• Strong verbal and written communication skills


• Good organization/time management skills


• Ability to work with a variety of people from diverse backgrounds


• Ability to make fair and consistent judgments and decisions


• Ability to solve problems and offer suggestions


• Ability to influence behavior


• Effective project management


• Ability to adhere to all organizational policies and procedures 


• Knowledge of Foundever policies, procedures, products and services


• Ability to organize, prioritize and multi-task


• Good knowledge of effective scripting


• Logical and objective approach to call assessment


• Able to effectively use Microsoft applications (ex: Word, Excel, Powerpoint, Project, Outlook, etc)


• Must hold EU citizenship or valid work permit for Portugal


• Be a local candidate or willing to relocate to sunny Lisbon, Portugal


• Availability to work in a hybrid model, with 2 days working from home and 3 days from our Santos office

Education and experience.

• Minimum 6 months in Quality assurance - Quality Specialist tasks related 


• Should be at least one certified/finalized professional education


• Good performance and behaviors in your current role - mandatory

Benefits.

• Competitive wages


• Paid professional training


• Employee discounts


• Private healthcare & dental insurance (after six months of employment)


• Growth opportunities through various development programs


• Fun and engaging company-wide initiatives, including our EverBetter wellness program


• Job stability


• Life-long skills and experience


• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!