French Speaker Customer Specialist

Role Overview

We are seeking a French-speaking Customer Service Specialist to join a fast-paced, customer-centric operation in Portugal. This role plays a critical part in delivering high-quality customer experiences, acting as a trusted point of contact for French-speaking markets while ensuring service excellence, operational efficiency, and brand consistency.

The ideal candidate combines strong communication skills with a solution-oriented mindset and thrives in an international, performance-driven environment.

Key Responsibilities

• Serve as the primary point of contact for French-speaking customers via phone, email, and chat

• Resolve customer inquiries efficiently while maintaining high satisfaction and quality standards

• Manage complaints and escalations professionally, ensuring timely and accurate resolutions

• Document interactions and outcomes in internal CRM systems with high data accuracy

• Collaborate cross-functionally with internal teams (operations, QA, training) to optimize customer journeys

• Consistently meet or exceed KPIs related to quality, productivity, and customer satisfaction

• Ensure full compliance with company policies, processes, and data protection standards

Candidate Profile

• Native or fluent French (C1/C2 level required)

• Good command of English (minimum B2 for internal communication and documentation)

• Previous experience in customer service, contact center, or customer support is preferred

• Strong interpersonal and problem-solving skills with a customer-first mindset

• Ability to work in a structured, target-driven environment

• High level of professionalism, reliability, and adaptability

• Willingness to work on-site in Portugal (relocation support may be provided, if applicable)

Whats in It for You

• Competitive salary package aligned with market standards

• Structured onboarding and continuous training programs

• Career progression opportunities within a global organization

• International, multicultural work environment

• Relocation and accommodation support (subject to company policy)

• Health insurance and additional benefits from day one