French speakers- Marketing Customer Support-- Welcome bonus

French Customer Support Specialist –Lisbon | Portugal

Key Responsibilities

• Provide high-quality inbound support via phone, email, or chat for home appliances such as washing machines, ovens, and refrigerators.
• Assist customers with installation guidance, product usage, maintenance tips, and troubleshooting common issues.
• Offer support regarding warranty details, service bookings, and repair coordination.
• Deliver clear, empathetic, and professional responses to technical inquiries, ensuring a smooth and reassuring customer experience.
• Escalate complex cases or unresolved issues to specialized teams while maintaining ownership and follow-up.
• Accurately log customer interactions, adhering to brand standards and data protection regulations.
• Stay up to date with new product releases, features, and updates to provide consistent, expert-level support.

Requirements

• Fluency in French (C1/C2) and strong English communication skills (B2 or higher).
• Excellent communication, listening, and problem-solving abilities.
• A customer-first attitude, with patience and empathy in every interaction.
• Confidence in navigating digital tools, CRM systems, and support platforms.
• Previous experience in customer service or technical support is a plus, particularly within consumer electronics or home appliances.

What We Offer

• Competitive salary and performance-based bonuses.
•  Onn-site role in Lisbon, Portugal within a multicultural and supportive environment.
• Comprehensive training and career development opportunities.
• Employee benefits including meal allowance, health insurance, and discounts on partner brands.
• Be part of a global leader in customer care, making everyday life easier for millions of users worldwide.