French Speaking Customer Advisor

Are you fluent in French and passionate about customer service? Are you excited about working in the dynamic world of e-commerce while enjoying a flexible hybrid work environment? If so, we want you to join our team as a French-Speaking Customer Advisor based in Braga, Portugal!

We are a leading company in the e-commerce industry, and we are looking for a motivated individual to provide exceptional support to our French-speaking customers. This is a hybrid position, meaning you’ll spend 2 days a week working on-site at our office in Braga and 3 days working remotely from home. This is the perfect opportunity for someone looking to balance the benefits of office collaboration and the convenience of remote work.

Key Responsibilities:

• Customer Support: Deliver top-tier customer service to French-speaking customers via phone, email, and live chat. You’ll answer questions about orders, shipping, returns, products, and account management, ensuring each customer has a positive experience.
• Problem Solving: Handle customer inquiries efficiently, identifying and resolving issues with orders, payments, deliveries, or product information. You’ll work to ensure a quick and satisfying resolution to any problems customers may encounter.
• E-Commerce Assistance: Guide customers through the online shopping process, helping them find products, understand promotions, and complete their purchases. You’ll be responsible for creating a smooth and hassle-free shopping experience.
• Customer Relationship Management: Build strong relationships with customers by offering personalized support and maintaining a professional, courteous tone. You’ll contribute to customer loyalty by going above and beyond to meet their needs.
• Escalation Management: Identify cases that require further attention and escalate them to the relevant teams or managers, ensuring that more complex problems are handled promptly and effectively.
• Collaboration: Work closely with other departments such as logistics, marketing, and IT to ensure customer issues are resolved quickly and to identify areas for improvement in customer service processes.
• Product Knowledge: Stay updated on the company’s products, services, promotions, and policies so that you can provide accurate and up-to-date information to customers. This includes understanding key features of new products as they are launched.
• Feedback and Reporting: Provide feedback on common customer issues and trends to help the team improve our service offerings. You’ll also ensure that all customer interactions are properly documented in the CRM system.

Who You Are:

• Fluent in French (C1/C2 level): You must be highly proficient in both spoken and written French to communicate effectively with customers.
• Located in or Near Braga, Portugal: You must be based in Braga or the surrounding areas, as this role requires you to work on-site at least 2 days per week. The remaining 3 days will be remote, allowing for a flexible work-life balance.
• Customer Service Experience: Previous experience in customer service, preferably in the e-commerce industry, is a plus. However, we are also open to candidates who are quick learners and passionate about delivering excellent service.
• Proficient in English: While your primary work will be in French, a good level of English is needed for internal communication with your team and other departments.
• Strong Communication Skills: You have the ability to clearly and effectively communicate with customers, listen to their concerns, and provide solutions that meet their needs.
• Problem-Solving Mindset: You are comfortable resolving customer issues and thinking on your feet to find the best solutions. You thrive in a fast-paced environment and are always ready to help customers navigate their challenges.
• Tech-Savvy: You are comfortable using e-commerce platforms, CRM systems, and other customer service tools. Experience with online shopping systems or customer support software is a plus, but training will be provided if needed.
• Organized and Detail-Oriented: You can manage multiple customer requests at once and are attentive to detail, ensuring that no issue goes unresolved.
• Self-Motivated and Independent: In this hybrid role, you should be able to work independently from home while staying organized and productive. You’ll also enjoy collaborating with colleagues in the office during your on-site days.

What We Offer:

• Competitive Salary: We provide a competitive salary package that reflects your skills and experience, with performance-based bonuses to reward your achievements.
• Health and Life Insurance: Enjoy comprehensive health and life insurance coverage, giving you and your family peace of mind.
• Career Growth Opportunities: We believe in promoting from within, and you’ll have opportunities for career advancement. Whether it’s through professional development programs, additional training, or taking on new responsibilities, we support your growth.
• Hybrid Work Flexibility: Work 2 days a week from our modern office in Braga, and the rest of the week from the comfort of your home. This allows you to balance the benefits of working in a collaborative office environment with the flexibility of remote work.
• Supportive Team Environment: Join a welcoming, supportive, and international team where collaboration and open communication are encouraged. Even in a hybrid role, you’ll feel connected and supported by your colleagues.
• Paid Time Off: We offer generous paid time off and holiday allowances to help you maintain a healthy work-life balance.
• Additional Perks: Take advantage of wellness programs, employee discounts on company products, and team-building activities throughout the year.

If you are excited about this opportunity and meet the qualifications, we encourage you to apply!