French Speaking Customer Advisor

Are you a fluent French speaker who loves helping people through online communication? We're excited to find enthusiastic Customer Advisors to join our on-site team in Porto, Portugal! You'll be working on a dynamic project for a world-renowned social media platform. While we can't share the exact name due to confidentiality, you'll definitely be part of a brand that connects millions globally.

What You'll Be Doing: Delivering Digital Support Excellence

As a French-Speaking Customer Advisor, you'll be the primary point of contact for our users, offering top-notch support exclusively via email and chat. Your main goal is to ensure every interaction is positive, efficient, and leaves the customer satisfied. Your day-to-day will involve:

• Providing Stellar French Support: Communicating with customers in French through email and chat, addressing their questions, and offering clear, empathetic, and effective solutions. Your strong written French will be key!
• Becoming a Platform Expert: Quickly gaining a deep understanding of the project's platform features, policies, and procedures to provide accurate and up-to-date information.
• Skillful Problem-Solving: Accurately diagnosing customer issues and guiding them through resolution steps. For more complex challenges, you'll expertly escalate them to the right internal teams for a quick solution.
• Meticulous Record-Keeping: Thoroughly documenting all customer interactions and resolutions in our system. This helps us track issues and ensure consistent service.
• Spotting Trends: Proactively identifying common feedback or issues. Your observations will help us continuously improve our services and the platform itself.
• Seamless Teamwork: Collaborating effectively with colleagues and other departments to ensure smooth support and a cohesive customer experience.
• Driving Satisfaction: Consistently striving to meet and exceed our service targets and ensure high customer satisfaction.
• Continuous Learning: Staying updated with new platform features, updates, and support processes, so you're always ready to help effectively.
  
  
  

Who We're Looking For: Your Profile

• Exceptional French (C2 level): You're completely fluent in written French, crucial for chat and email support.
• Proficient English (B2 level): This is essential for internal communication, training, and working with our diverse team.
• Customer-Focused: You genuinely enjoy helping people and are deeply committed to delivering outstanding customer experiences.
• Strong Problem-Solver: You have excellent analytical skills and a keen eye for detail, helping you tackle challenges effectively.
• Adaptable & Collaborative: You're comfortable working independently but also thrive as part of a dynamic, fast-paced team.
• Highly Organized: You can efficiently manage multiple customer interactions and prioritize effectively.
• Flexible: You're open to working various shifts as needed (we'll discuss specifics during your interview).
• Experience? Great, But Not Required! While previous experience in customer service or digital support is a plus, it's not a strict prerequisite. We're eager to train motivated individuals ready to start their career!
• Legal Work Documents (Essential): You must possess valid legal documents allowing you to live and work in the European Union/Portugal.
  
  
  

What We Offer You: Beyond the Job

• Competitive Salary: A rewarding compensation package that truly recognizes your skills and contributions.
• Career Growth: We're invested in your future, offering clear advancement paths and continuous training opportunities within the company.
• Comprehensive Benefits: Your well-being is a priority! Our robust package includes:
  • Private Health Insurance: For your peace of mind and well-being.
  • Life Insurance: Providing financial security for you and your loved ones.
  • And Many More Perks: Additional benefits designed to enhance your work-life balance and overall satisfaction.
    
• Relocation Support (for candidates outside Porto): We want to make your move easy! Our support includes:
  • Flight Tickets to Porto: We'll cover your travel expenses.
  • Accommodation in Porto: Assistance with finding your initial place, making your transition seamless.
    
• Vibrant Work Environment: Join a diverse, multicultural, and incredibly supportive team in a modern office in the dynamic city of Porto.
• Continuous Learning: Access regular training and development programs to keep your skills sharp and current.
• Employee Discounts & Perks: Enjoy various exclusive benefits as part of our team.
• Work-Life Balance Focus: We actively promote initiatives that support a healthy equilibrium between your professional and personal life.