French Speaking Customer Advisor

We are searching for a highly enthusiastic, French-speaking professional to assume the position of Customer Advisor and join our expanding operations team located in Lisbon. In this capacity, you will serve as the principal resource for our French-speaking clients, dedicated to providing support that is both personable and effective in finding solutions. Your main duties involve responding to customer inquiries, successfully mitigating issues, and ensuring every interaction results in a consistently outstanding service experience.

Whether you currently reside in Portugal or are planning to relocate, this role offers an exceptional chance to further your professional development within a vibrant, international environment, all while living in Lisbon—widely regarded as one of Europe’s most appealing, affordable, and dynamic capital cities.

Key Operational Duties

• Provide direct, multi-channel support to French-speaking users via phone calls, electronic mail, instant messaging services (chat), and other digital contact points.
• Furnish precise product and service information, systematically troubleshoot technical problems, and expertly guide customers toward successful and final solutions.
• Uphold consistently high standards of professionalism and apply genuine empathy, ensuring maximum client satisfaction in all interactions.
• Collaborate closely with specialized internal teams to facilitate the efficient escalation and definitive resolution of highly complex or niche service cases.
• Maintain meticulous, accurate records of all customer communications and activity within the designated Customer Relationship Management (CRM) system.
• Ensure strict adherence to all established company procedures, defined service delivery standards, and quality assurance protocols.
• Actively contribute to a supportive and cohesive team dynamic, and proactively propose ideas for continuous operational improvement.
• Commit to staying updated on all product developments, feature releases, and organizational policies to ensure the advisory service provided is always of the highest quality.

Essential Qualifications and Requirements

• Fluency at a native level in French (or certified C1 proficiency is the mandatory minimum).
• A competent working proficiency in English (B2 level or higher).
• Demonstrated strong communication skills, including the ability to articulate detailed information clearly and persuasively to clients.
• A deeply client-centric professional attitude, characterized by patience, empathetic listening, and meticulous attention to operational detail.
• Basic familiarity with computer operations and a proven capacity to quickly learn and utilize new software applications.
• The required capacity to perform duties on-site at the company's Lisbon facility.
• Compulsory: Possession of EU nationality or holding current, valid legal authorization to work and reside in Portugal.

Preferred Experience (Not Mandatory)

• Prior professional background in a client-facing role, such as customer service, technical assistance, or hospitality services.
• Experience using CRM software or prior exposure to a high-volume contact center setting.
• A clear interest in establishing a long-term professional career in customer relations or business operations management.

Compensation and Employee Benefits

• An appealing salary package framework supplemented by incentives tied directly to performance metrics.
• Significant career advancement and professional growth opportunities within a fast-expanding global organization.
• Comprehensive health and life insurance coverage provided from the initial date of employment.
• A workplace culture that is highly multicultural, friendly, and promotes mutual support.
• Full relocation support for successful international candidates, including:
  • Arrangement of a private room within a company-managed shared apartment.
  • Active assistance with necessary local administrative processes and documentation.
  • Personalized guidance to ensure smooth integration and settling into the new city.
• A fully compensated initial training period and continuous access to professional development and certification resources.
• Regular company-sponsored social events, team-building exercises, and various employee perks.