French Speaking Customer Service Agent

French Speaking Customer Service Agent – E-Health Platform

Introduction

A leading provider of digital healthcare solutions is recruiting a French-speaking Customer Support Advisor for their office in Braga, Portugal. In this role, you will be a key point of contact for healthcare professionals, providing technical guidance and training to ensure their success with the companys innovative software. This is an excellent opportunity for individuals looking to grow within the fast-evolving health-tech sector.

Your Role

• Professional Support: Guide healthcare professionals via phone, addressing incoming inquiries and conducting proactive follow-up calls.
• Remote Training: Deliver technical training sessions to help users navigate the e-health platform confidently.
• Multichannel Management: Handle requests via email and ticketing systems, ensuring timely and accurate resolutions.
• Product Advisory: Advise customers on software features and usage to help them maximize the value of the platform.
• Cross-functional Collaboration: Work with sales, marketing, and product teams to share customer feedback and improve the overall service.
• Documentation: Maintain meticulous records of all client interactions within internal systems.
• Service Improvement: Contribute to operational excellence by identifying and sharing insights on recurring customer issues.

Your Qualifications

• Languages: Native-level fluency in French (C2).
• Communication: Exceptional interpersonal and verbal communication skills.
• Technical Aptitude: Tech-savvy with the ability to learn new software quickly; experience in tech support is preferred.
• Training Skills: Comfortable providing guidance and training over the phone to professional clients.
• Attitude: Proactive, problem-solving mindset with the ability to multitask effectively.
• Legal: Must be eligible to work in Portugal.

The Offer

• Location: Modern office environment in Braga, Portugal.
• Remuneration: Excellent base salary supplemented by a fantastic commission structure.
• Health & Wellness: Private health insurance and life insurance included.
• Schedule: Full-time, weekdays only, offering a great work-life balance.
• Incentives: Meal allowance included and performance-based incentives.
• Training: Comprehensive initial training and onboarding provided.
• Culture: Join a supportive, multicultural team within a progressive and fast-growing company.

Are you a proactive communicator with an interest in healthcare technology? If you are a French speaker ready to support medical professionals, apply today to join the team in Braga!