French Speaking Customer Service Agent E-Health Platform

Customer Service Agent – E-Health Platform (French)

Location: Braga, Portugal

Office-based role — Relocation required

Introduction

We are looking for a French-speaking Customer Service Agent to join an innovative e-health platform based in Braga, Portugal. In this role, you will support users with platform-related inquiries while contributing to a positive and reliable digital healthcare experience.

Relocation is required. A full relocation package is provided, including flight tickets, hotel accommodation, and relocation assistance.

Only candidates with an EU passport or a valid work permit for Portugal can be considered.

Responsibilities

• Support users via phone, email, or chat

• Assist with account access, platform usage, and general inquiries

• Provide clear and empathetic guidance

• Document cases accurately in internal systems

• Ensure high service quality and data confidentiality

Requirements

• Fluency in French

• Good level of English

• Customer-oriented mindset

• Previous customer service experience is an advantage

• EU passport or valid Portuguese work permit (mandatory)

What We Offer

• Full relocation package

• Competitive salary and benefits

• Paid training

• Stable role in a growing digital health environment

Apply Now

Join a meaningful project and build your career in Braga.