French Speaking Junior Customer Support Representative in Aveiro

Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate information
• Assist customers with issues related to products, services, and accounts
• Resolve customer complaints efficiently, ensuring their satisfaction
• Handle a high volume of inbound and outbound communications in a professional manner
• Update customer accounts and document relevant interactions
• Collaborate with internal teams to escalate and resolve more complex issues
• Stay updated on product and service knowledge to provide informed responses to customers

Requirements:

• Native French speaker
• B2 level English proficiency (written and spoken)
• Previous experience in customer service is preferred but not required
• Strong problem-solving and multitasking abilities
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and independently
• Availability to work rotational shifts and maintain flexible working hours
• What We Offer:

• Competitive salary
• Comprehensive training and ongoing development
• Friendly and supportive work environment
• Opportunity for growth within the company