French Team Manager for an Employee Benefits Platform - Porto, Portugal

Come and work with us.

We are looking for a talented and accomplished Native French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Team Manager in this project, your daily responsibilities will include:

• Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)


• Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project 


• Work as a team, actively collaborating in the development of the advisors' activities


• Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall


• Undertake formal monthly/quarterly performance reviews


• Provide clear direction and guidance to ensure consistent achievement of key performance metrics


• Accurate and timely communication of any client issues to Operations Manager


• Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company


• Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed. 


• Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

• Native level of French (mandatory)


• Intermediate English level (B1)


• Minimum of 6 months of call center experience preferably as Team Manager or product specialist


• Evidence of effective interpersonal, coaching, and leadership skills 


• Excellent telephone, keyboard, verbal and written communication skills 


• Good numeric and verbal reasoning skills 


• Effective time management


• Ability to organize and prioritize, set priorities and multi-task


• Availability to work from our site in Porto office during 5 weeks of training (mandatory)


• Availability to travel to France during the first 5 days of training (mandatory)


• After training, the position will be remote 


• This operation will work from Monday to Friday - 9 AM to 6 PM - with French Holidays


• Must hold EU citizenship or valid work permit for Portugal

Knowledge/abilities

• People-oriented


• An element of gravitas


• Experience with policy work


• Early adopter of technology


• Dependable, reliable, and able to perform duties with minimum supervision


• Ability to interact positively with staff at all levels

Education and experience

• Bachelor’s degree or directly related work experience


• Previous relevant experience as Team Manager (mandatory)

Benefits.

• Competitive wages


• Paid professional training


• Employee discounts


• Private healthcare & dental insurance (after six months of employment)


• Growth opportunities through various development programs


• Fun and engaging company-wide initiatives, including our EverBetter wellness program


• Job stability


• Life-long skills and experience


• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!