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French Team Manager for an Employee Benefits Platform - Porto, Portugal

icon building Empresa : Foundever
icon briefcase Tipo de Emprego : Periodo Integral

Número de Aplicantes

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Descrição do Emprego - French Team Manager for an Employee Benefits Platform - Porto, Portugal


Come and work with us.

 


We are looking for a talented and accomplished Native French Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.


 


As a Team Manager in this project, your daily responsibilities will include:



  • Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)

  • Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project 

  • Work as a team, actively collaborating in the development of the advisors' activities

  • Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall

  • Undertake formal monthly/quarterly performance reviews

  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics

  • Accurate and timely communication of any client issues to Operations Manager

  • Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company

  • Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed. 

  • Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities


 


To succeed in the role, you will need to have:



  • Native level of French (mandatory)

  • Intermediate English level (B1)

  • Minimum of 6 months of call center experience preferably as Team Manager or product specialist

  • Evidence of effective interpersonal, coaching, and leadership skills 

  • Excellent telephone, keyboard, verbal and written communication skills 

  • Good numeric and verbal reasoning skills 

  • Effective time management

  • Ability to organize and prioritize, set priorities and multi-task

  • Availability to work from our site in Porto office during 5 weeks of training (mandatory)

  • Availability to travel to France during the first 5 days of training (mandatory)

  • After training, the position will be remote 

  • This operation will work from Monday to Friday - 9 AM to 6 PM - with French Holidays

  • Must hold EU citizenship or valid work permit for Portugal


 


Knowledge/abilities



  • People-oriented

  • An element of gravitas

  • Experience with policy work

  • Early adopter of technology

  • Dependable, reliable, and able to perform duties with minimum supervision

  • Ability to interact positively with staff at all levels


 


Education and experience



  • Bachelor’s degree or directly related work experience

  • Previous relevant experience as Team Manager (mandatory)


 


Benefits.

 



  • Competitive wages

  • Paid professional training

  • Employee discounts

  • Private healthcare & dental insurance (after six months of employment)

  • Growth opportunities through various development programs

  • Fun and engaging company-wide initiatives, including our EverBetter wellness program

  • Job stability

  • Life-long skills and experience

  • Excellent work culture


 


Go further with Foundever™

 


We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 


 


Apply today!



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