French-Speaking Customer Advisor

Job Title: French-Speaking Customer Advisor – Web Services (Lisbon)

Location: Lisbon, Portugal
Job Type: Full-time, On-site
Salary: Competitive Salary + Benefits Package

About the Company:
Our client is a global leader in providing cutting-edge web services and digital solutions. With a commitment to customer satisfaction and innovative technology, they are constantly evolving and growing. Based in Lisbon, they are looking to expand their team with a French-speaking Customer Advisor who is passionate about delivering exceptional service and helping customers navigate web-based platforms and services. If you’re looking for an opportunity to join a dynamic team in a fast-paced environment, this role is for you!

Position Overview:
As a French-Speaking Customer Advisor for Web Services, you will be responsible for providing high-quality support to customers, helping them with their inquiries related to web services, including troubleshooting, service guidance, and technical assistance. You will communicate primarily in French, and your role will involve managing customer queries via phone, email, and chat, ensuring a positive customer experience at all times.

This is an on-site position based in Lisbon, Portugal. You will be part of a multilingual team, working in a vibrant and fast-growing company that values customer satisfaction and offers opportunities for career development.

Key Responsibilities:

• Provide high-quality customer support in French, assisting with inquiries regarding web services, including technical support, troubleshooting, and service-related issues.
• Assist customers via multiple channels (phone, email, chat), ensuring that all communication is clear, friendly, and professional.
• Ensure that customer issues are resolved in a timely and efficient manner, prioritizing customer satisfaction.
• Offer solutions for customers experiencing technical difficulties, working with the appropriate teams to resolve more complex issues.
• Keep accurate records of customer interactions and feedback to help improve service quality.
• Maintain in-depth knowledge of company web services and continuously update this knowledge to stay ahead of any changes.
• Collaborate with other teams (e.g., technical support, sales) to ensure customer issues are fully addressed.
• Meet individual and team KPIs and performance metrics.
• Provide valuable feedback and suggestions to help improve internal processes and customer experience.

Key Requirements:

• Fluency in French (native or near-native level).
• B2 level of English (both written and spoken).
• Previous experience in customer service or web services is an advantage but not a must.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Tech-savvy, with a passion for helping people navigate digital platforms.
• Positive, proactive, and customer-oriented attitude.
• Strong multitasking abilities and attention to detail.
• Team player with the ability to work independently when needed.
• Flexibility and adaptability in a dynamic work environment.

Benefits & Perks:

• Competitive Salary: Receive an attractive salary based on experience and skills.
• Relocation Package: If you are moving from abroad, we offer support with flight tickets and accommodation to make your transition to Lisbon seamless and stress-free.
• Health and Life Insurance: Enjoy comprehensive health and life insurance to take care of your well-being.
• Career Growth: This role offers strong opportunities for career progression and personal development within the company.
• Dynamic Work Environment: Work in a fast-growing, multicultural environment where your contributions matter.
• Training and Development: Receive ongoing training to enhance your skills and grow in your role.
• Work-Life Balance: We understand the importance of balancing your work and personal life, offering flexible schedules and a supportive team environment.
• Team Events & Activities: Enjoy company-sponsored social events, team-building activities, and other perks that foster a sense of community and fun at work.
• Relocation Assistance: If you're moving to Lisbon, we’ll assist with all the logistics to make your relocation smooth and easy.
• Multicultural Environment: Join a team of diverse, international professionals and experience working in one of Europe’s most vibrant cities.

Why Lisbon?
Lisbon is one of Europe's most exciting and dynamic cities, known for its incredible weather, rich cultural history, and vibrant tech and start-up scene. As a French-speaking Customer Advisor, you will be part of a growing international community in Lisbon, enjoying a fantastic quality of life, affordable living costs, and an exciting social atmosphere. Whether you're into exploring beautiful landmarks, dining in top restaurants, or enjoying the beach, Lisbon offers a perfect blend of work and leisure.

How to Apply:
If you are passionate about delivering excellent customer service and are looking for a rewarding opportunity in a thriving city, apply today! Please submit your CV and a cover letter outlining your qualifications and experience. Our recruitment team will be in touch with you for the next steps.

Join us today and take the next step in your career with a company that values its employees and offers room to grow! We look forward to welcoming you to our team in Lisbon.