- French-Speaking Customer Advisor

Job Description: French-Speaking Customer Advisor (On-site, Porto)

Position: French-Speaking Customer Advisor
Location: On-site, Porto, Portugal
Industry: Web Services
Language Requirements: Fluent French + B2 English
Prior Experience: Preferred, but not required
Salary & Benefits: Competitive salary, health & life insurance, career development opportunities, and more.

Job Overview:
We are looking for a French-Speaking Customer Advisor to join our team in Porto, Portugal. This on-site role offers the opportunity to work in a fast-paced and dynamic environment within the web services industry. You will be responsible for providing excellent customer support to French-speaking clients, assisting with their inquiries, troubleshooting issues, and ensuring a seamless experience. The role requires fluency in French and a good command of English (B2 level). Prior experience in customer service is an advantage, but not mandatory.

Key Responsibilities:

• Customer Support: Provide professional and timely support to French-speaking customers through various communication channels such as phone, email, and live chat.
• Problem Resolution: Address and resolve customer issues efficiently while ensuring a positive and helpful customer experience.
• Product Knowledge: Stay up-to-date on the company’s products and services to offer accurate and reliable information to customers.
• Order Management: Assist customers with placing, tracking, and modifying orders, ensuring smooth processing.
• Technical Assistance: Provide basic technical assistance to customers related to web services. Training will be provided as needed.
• Team Collaboration: Work with other departments to resolve complex issues and improve the customer experience.
• Customer Feedback: Collect feedback from customers to help improve the products, services, and processes.

Requirements:

• Fluent in French: Native or near-native proficiency in both written and spoken French.
• B2 English Proficiency: A good level of English is required for internal communication and documentation.
• Customer Service Experience: Prior experience in customer service is a plus but not required; we are happy to train the right candidate.
• Communication Skills: Strong verbal and written communication skills to interact effectively with customers and team members.
• Problem-Solving: Analytical skills to resolve customer issues efficiently while maintaining a customer-first approach.
• Local Candidate: Only candidates residing within 30 km of Porto will be considered.

Documents Accepted:

• EU Citizenship
• Portuguese Residence Card
• Work Documentation: Candidates must have all valid work documents, including NIF (Número de Identificação Fiscal) and NISS (Número de Identificação da Seguridade Social).

Work Schedule:

• Monday to Saturday: 7:00 AM - 7:00 PM.
  You may work on any of these days, with a rotating schedule based on business needs.

Relocation:

• No relocation assistance is provided. The candidate must already reside in or around Porto.

What We Offer:

• Competitive Salary: A highly competitive salary based on your experience and qualifications.
• Health & Life Insurance: Comprehensive insurance coverage to support your well-being.
• Career Development: Opportunities for professional growth, including training and advancement.
• Vibrant Work Environment: Work in a collaborative and dynamic team in the heart of Porto.
• Work-Life Balance: Flexible working hours to help you balance your professional and personal life.

How to Apply:
If you are ready to take on this exciting opportunity and provide top-quality support to our French-speaking customers, please submit your resume and a cover letter outlining your qualifications and why you're interested in this position.

Important: Only candidates who meet the local eligibility requirements will be considered. You must reside within 30 km of Porto and have the necessary work documentation.

We look forward to receiving your application!