FrenchSpeaking Customer Experience Specialist

French‑Speaking Customer Experience Specialist

Relocation Opportunity – Lisbon, Portugal

Location: Lisbon, Portugal

Contract: Permanent, Full‑Time

Schedule: 40 hours/week | Rotational shifts | 2 days off/week

Work Model: On‑Site

Start Date: Ongoing

About the Role

Join a large international outsourcing environment in Lisbon and support users of a global digital platform with a strong online community presence.

As a French‑Speaking Customer Experience Specialist, you will act as the main point of contact for French‑speaking users, providing support via phone, email, and chat. Your mission is to deliver a high‑quality customer experience through clear communication, empathy, and effective problem‑solving, while working in a multicultural and fast‑paced setting.

Your Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat
• Provide accurate information and resolve user issues efficiently
• Apply strong communication and questioning skills to understand user needs
• Manage objections and deliver solutions aligned with service guidelines
• Work with internal tools and systems following defined procedures
• Ensure customer satisfaction and quality standards are consistently met

Candidate Profile

• Native or fluent French speaker
• English level B1 or higher (training and internal communication are in English)
• Strong communication, empathy, and problem‑solving skills
• Ability to work in a structured, performance‑driven environment
• Previous experience in customer service, sales support, or administrative roles is a plus
• EU citizenship or a valid Portuguese work permit is mandatory

Training Program

• Paid training of approximately 15 working days
• 8 hours/day, conducted in English
• Includes:
  • Integration into the local team
  • Systems and tools training
  • Product and service knowledge
  • Customer communication best practices
  • On‑the‑job training with guided support

Successful completion of training leads directly to contract signature.

Compensation & Benefits

Salary Options

With Company Housing

• €1,240.67 gross/month (14 salaries per year)

With Own Accommodation

• €1,040.66 gross/month (14 salaries per year)

Both options include:

• Base salary + Christmas & Holiday allowances (paid monthly as per Portuguese law)
• Meal allowance: €7/day (€154/month), paid via prepaid card
• Private health & life insurance after contract signature
• 25 paid vacation days per year
• Annual return flight to home country after 12 months
• Relocation package with up to 14 months of company housing (for international hires)
• Free Portuguese language lessons after 3 months

Performance‑based variable bonus may apply, depending on monthly results.

Work Environment

• Modern office located in Lisbon (Oriente area)
• Easily accessible by metro, bus, and train
• International, multicultural workplace with dedicated facilities
• On‑site presence required (commuting costs are the employees responsibility)

Why Join?

• Work in a stable, long‑term international role
• Gain experience supporting a globally recognized digital platform
• Live and work in one of Europes safest and most vibrant capitals
• Enjoy professional growth, cultural diversity, and a Mediterranean lifestyle

Ready to Relocate?

If youre ready to combine career development with life in Portugal, apply now and start your next international journey in Lisbon.