French-speaking Customer Service Ambassador

Join a leading customer relationship outsourcing company in Porto as a French-speaking Customer Service Ambassador. You will support customers in the energy sector, responding to enquiries, processing requests and providing solutions, as part of a fast-growing project.

Key points

• Location: Porto, Portugal, a major coastal city in the northwest known for its historic centre, port wine production and vibrant culture, with a modern, centrally located office
• Work model: On-site for the first 3 to 4 months, with the possibility of remote work afterwards, subject to meeting performance targets
• Language: French
• Schedule: Variable and rotating shifts, full-time, 40 hours per week (8 hours per day)
• Contract: Employment contract from day one
• Compensation: Monthly gross salary that depends on your experience, plus a guaranteed productivity bonus for the first six months, an attendance bonus and a meal allowance
• Training: Paid initial training
• Benefits: Discounts and partnerships with major brands and institutions
• Career: Real opportunities for career progression, within a dynamic and welcoming team
• Relocation: Full relocation support provided

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the entire process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Requirements

• Excellent command of spoken and written French (C1 or C2 level is mandatory)
• Good theoretical and practical knowledge of IT
• Excellent interpersonal and communication skills
• Customer-oriented mindset and focus on results
• Proactive attitude and ability to propose solutions
• Availability to work variable and rotating shifts
• Availability for a full-time position

Preferred

• Previous experience in customer relations, customer service, customer support, call centres, sales or consulting