About the Role

We are looking for a French-speaking Customer Service Representative to join a dynamic team supporting users of an innovative app-based solution designed to enhance the employee experience.

In this role, you will assist customers with questions related to account access, balance management, app features, and service usage, providing excellent support primarily through inbound communications.

Key Responsibilities

• Assist customers with questions related to the application and its features
• Provide support regarding account creation and balance management
• Inform customers about available services and functionalities
• Deliver high-quality customer support through inbound interactions
• Ensure a positive customer experience while following company procedures

Requirements

• Native-level or fluent French
• Strong communication and customer service skills
• Problem-solving mindset and attention to detail
• Ability to work in a fast-paced environment
• Availability to work rotational shifts
• EU work authorization required

What We Offer

• Attractive compensation package
• Additional onboarding incentives
• Daily meal allowance
• Hybrid work model
• Weekends off
• Comprehensive training and ongoing support
• International and collaborative work environment
• Opportunity to develop your customer service career within a growing organization

Schedule

Monday to Friday
Rotational shifts between 07:00 and 18:00
Weekends off

Apply

Send your CV in English to [email protected]

Subject: French-Speaking Customer Service Representative - Braga, Portugal