French-Speaking Customer Service Representative, Car Rental

Join a dynamic team in Porto as a Customer Service Representative. You will provide exceptional support for one of Europe's leading car rental brands, assisting customers with inquiries and reservations across multiple channels (phone, email, messaging) in French and English.

Key points

• Location: Porto, Portugal, a vibrant coastal city known for its rich history, stunning architecture and delicious cuisine
• Work model: On-site
• Languages: French and English
• Schedule: Monday to Friday, 07:00 to 18:00, on rotational shifts. Weekends off.
• Contract: 6-month contract
• Compensation: Monthly gross salary paid over 14 months, plus a food allowance for each working day
• Relocation: Relocation support provided, including shared accommodation for a limited period for candidates relocating from abroad (details discussed during the interview; flights not included)

Responsibilities

• Deliver excellent, personalized service by phone, email and messaging
• Answer questions from potential customers about car rental reservations and terms
• Suggest additional services to meet customer needs
• Support customers before, during and after the rental
• Handle post-rental issues, including invoices and damages
• Ensure timely, effective resolution of concerns, maintaining a high standard of professionalism in French and English

Requirements

• Fluent or native-level French and English
• Strong sales skills
• Proficiency in digital tools and platforms
• Ability to identify business opportunities and suggest additional services
• Good interpersonal skills and conflict resolution abilities

Preferred

• 1+ years of experience in a contact centre or customer service role